Contact Us
Enrollment inquiries
From the US (English and Japanese)
Telephone
1-877-443-55871-877-443-5587
Mon-Fri 5:00AM - 5:00PM Pacific Time
（except 1/2, 2/20, 4/7, 5/29, 6/19, 7/4, 9/4, 11/23,24, 12/25,29)
From Japan (Japanese)
Telephone
0120-828-7500120-828-750
Mon-Fri 9:00AM - 5:00PM Japan Time
（except Holidays, 12/31-1/3)
Cardmember service line
If you are a current JAL USA CARD cardholder, please call the card member service line below to check your current balance, confirm payment, or report a lost or stolen card.
From the US
Telephone
1-800-552-49061-800-552-4906
Mon-Fri 5:00AM - 5:00PM Pacific Time
（except 1/2, 2/20, 4/7, 5/29, 6/19, 7/4, 9/4, 11/23,24, 12/25,29)
From Outside the US
Telephone
1-949-242-63271-949-242-6327
Mon-Fri 5:00AM - 5:00PM Pacific Time
Collect Call Accepted
（except 1/2, 2/20, 4/7, 5/29, 6/19, 7/4, 9/4, 11/23,24, 12/25,29)
From Japan
Telephone
0120-828-7500120-828-750
Mon-Fri 9:00AM - 5:00PM Japan Time
（except Holidays, 12/31-1/3)
In order to provide the highest level of card security, account information is provided only to the primary and secondary* cardholders. Therefore, we are not able to respond to inquiries from an authorized card user (i.e. family member). However, authorized card users are still able to report fraud and lost or stolen cards.
* A secondary cardholder is a cardholder that has responsibility equal to that of the primary cardholder for payment and other liabilities.