Contact Us

Contact by webmail

Webmail (Japanese/English)

Click here for Contact form

Online Account (English)

Click here for Online account

If you need to verify or make changes to your account details, we regret that we cannot assist you via webmail. Please contact our customer service at 1-800-552-4906.

You can directly reach out to the card-issuing bank through the email form on your online account. We handle requests such as account information changes, advance notifications of usage, requests for credit limit adjustments, and applications for family cards through this channel. Kindly note that our online support will be provided in English, so for inquiries in Japanese, please contact our customer service at 1-800-552-4906.

Enrollment inquiries

From the US (English and Japanese)

Telephone

1-877-443-55871-877-443-5587

Mon-Fri 5:00AM - 5:00PM Pacific Time
(except 12/29/2023, 1/1/2024, 2/19, 3/29, 5/27, 6/19, 7/4, 9/2, 11/28,29, 12/25,31)

From Japan (Japanese)

Telephone

0120-828-7500120-828-750

Mon-Fri 9:00AM - 5:00PM Japan Time
(except Holidays, 12/31-1/3)

Cardmember service line

If you are a current JAL USA CARD cardholder, please call the card member service line below to check your current balance, confirm payment, or report a lost or stolen card.

From the US

Telephone

1-800-552-49061-800-552-4906

Mon-Fri 5:00AM - 5:00PM Pacific Time
(except 12/29/2023, 1/1/2024, 2/19, 3/29, 5/27, 6/19, 7/4, 9/2, 11/28,29, 12/25,31)
 

From Outside the US

Telephone

1-949-242-63271-949-242-6327

Mon-Fri 5:00AM - 5:00PM Pacific Time
Collect Call Accepted
(except 12/29/2023, 1/1/2024, 2/19, 3/29, 5/27, 6/19, 7/4, 9/2, 11/28,29, 12/25,31)

From Japan

Telephone

0120-828-7500120-828-750

Mon-Fri 9:00AM - 5:00PM Japan Time
(except Holidays, 12/31-1/3)

Emergency Line

Telephone

1-877-358-91491-877-358-9149

Available 24 Hours
 

In order to provide the highest level of card security, account information is provided only to the primary and secondary* cardholders. Therefore, we are not able to respond to inquiries from an authorized card user (i.e. family member). However, authorized card users are still able to report fraud and lost or stolen cards.

* A secondary cardholder is a cardholder that has responsibility equal to that of the primary cardholder for payment and other liabilities.