Confirm Payment and Balance


How to confirm payments and check your balance

You can confirm payment and amount or check your balance via our 24 hour bilingual
automated Interactive Voice Response (IVR) line or through your online account.


1. Call 1-800-552-4906 and follow these prompts:
2. After choosing your preferred language (Japanese or English), press "1" on the main menu for account information.
3. Follow the voice instructions and enter your credit card number and the last 4 digits of your social security number.
4. Press "2" - Card Account Balance Inquiry
- to confirm card balance.
5. Or, press "3" - Payment Information Inquiry
- for the amount of last payment and date posted, and the minimum payment required and date due.


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